Refund & Returns Policy

1. All Sales Are Final

Because Green Labs Peps supplies research-use-only compounds and laboratory materials, we cannot accept general returns once products have been shipped or delivered because storage conditions, handling conditions, and product integrity can no longer be independently verified.

Returns are not accepted for:

• Opened or used products.
• Products that have left controlled or verifiable storage conditions.
• Customer errors when selecting, ordering, or purchasing products.
• Changes of mind after an order has been fulfilled or shipped.
• Dissatisfaction based on perceived effects, performance, results, or personal expectations.
• Products that were improperly stored, handled, altered, or otherwise compromised after delivery.

These restrictions are necessary to preserve product integrity, maintain appropriate quality-control standards, and prevent returned laboratory materials from being placed back into inventory.

2. Eligible Refund or Replacement Situations

Green Labs Peps may offer a replacement, account credit, or refund when a verified order issue falls within one of the following circumstances:

Incorrect Item Received

You received a different product from the product shown on your confirmed Green Labs Peps order.

Product Damaged During Shipping

The product arrived broken, cracked, leaking, visibly compromised, or otherwise physically damaged during transportation.

Missing Items

One or more products listed on your confirmed order were not included in the delivered shipment.

Lost or Undelivered Packages

Claims involving shipments that are lost or remain undelivered may be reviewed on a case-by-case basis when tracking information and the applicable shipping carrier indicate that the package has been lost and cannot be successfully delivered.

To qualify for review, refund or replacement requests should generally be submitted within 7 days of delivery, or within 7 days of the date the carrier confirms a shipment as lost where applicable.

3. Non-Refundable Situations

Refunds, credits, or replacements will generally not be issued in the following situations:

• Packages confirmed as successfully delivered by the shipping carrier.
• Packages lost, misplaced, or stolen after confirmed delivery.
• Products incorrectly selected or ordered by the customer.
• Products that have been opened, used, reconstituted, altered, damaged, or tampered with after delivery.
• Products showing evidence of improper storage or handling after delivery.
• Orders shipped to an incorrect or incomplete address supplied by the customer.
• Delivery delays caused by incorrect customer information, carrier disruptions, weather, customs, holidays, or circumstances outside the reasonable control of Green Labs Peps.
• Dissatisfaction based on expected outcomes, effects, performance, or results. Green Labs Peps products are supplied strictly for research purposes.

4. How to Submit a Refund or Replacement Request

To request review of an eligible refund, replacement, missing-item claim, or damaged-order issue, contact Green Labs Peps at:

Please include the following information:

1. Your full name or business name.
2. Your Green Labs Peps order number.
3. The email address associated with your order.
4. Clear photographs of the product, shipping box, labels, and packaging when reporting damaged, incorrect, missing, or compromised items.
5. A clear description of the issue with your order.
6. Any relevant shipping or tracking information requested by our support team.

Green Labs Peps aims to review refund and replacement requests as promptly as reasonably possible. Additional information may be requested before a claim can be approved.

5. Shipping Costs

• Original shipping charges are generally non-refundable.
• If a replacement is approved because of a verified Green Labs Peps fulfillment error or qualifying shipping damage, Green Labs Peps may cover reasonable shipping costs associated with sending the approved replacement.
• Additional shipping costs resulting from an incorrect address or other incorrect information supplied by the customer may remain the customer's responsibility.

6. Product Integrity

Maintaining the integrity of laboratory and research materials requires appropriate storage, transportation, and handling. Once an order leaves our controlled fulfillment environment, Green Labs Peps cannot independently verify every environmental or handling condition during transportation or after delivery.

For this reason, opened, used, altered, compromised, improperly handled, or temperature-sensitive products cannot generally be returned once their storage or product integrity can no longer be verified.

This policy helps Green Labs Peps maintain appropriate quality-control, inventory-management, and research-material handling standards.

7. Order Cancellation

If you need to cancel an order, contact Green Labs Peps at support@greenlabspeps.com as soon as possible.

Cancellation requests are not guaranteed. Once an order has entered processing, fulfillment, or shipment, it may no longer be possible to cancel or modify the order.

8. Approved Refunds

If a refund is approved, it will generally be issued through an available method determined by Green Labs Peps and the payment method originally used for the transaction.

Processing times may vary depending on the payment provider, financial institution, transaction method, or other circumstances outside the control of Green Labs Peps.

9. Research Use Disclaimer

Products offered through Green Labs Peps are supplied strictly for legitimate research, laboratory, analytical, and related research applications only.

Products are not intended for human or veterinary consumption or use, therapeutic use, clinical use, diagnostic use, cosmetic use, food use, household use, or any unauthorized consumer application.

Refunds will not be granted based on expectations concerning personal, therapeutic, physiological, clinical, or other unauthorized use of Green Labs Peps products.

10. Policy Updates

Green Labs Peps reserves the right to modify, update, or replace this Refund & Returns Policy when reasonably necessary to reflect changes in our operations, products, fulfillment procedures, shipping procedures, product-handling requirements, payment processes, or website policies.

The most current version of this policy will be published on greenlabspeps.com together with an updated revision date.

11. Contact Green Labs Peps

If you have questions regarding an order, refund, replacement, damaged shipment, or this Refund & Returns Policy, contact us using the information below.