1. Where We Ship

Green Labs Peps ships research-use-only products to eligible destinations where shipment, receipt, possession, and purchase are permitted and supported by our available delivery services.

Our primary customer and delivery market includes Israel, with eligible international delivery available to certain other supported locations.

Delivery may be available to:

• Eligible residential addresses;
• Commercial and institutional addresses;
• Qualified laboratory and research locations;
• Other approved destinations supported by our available carriers.

Other destinations may also be unavailable where legal, regulatory, customs, operational, or carrier restrictions prevent shipment.

2. Order Processing

Orders are processed after payment has been successfully received or verified and after any applicable inventory, address, security, researcher-verification, eligibility, and order-review requirements have been completed.

Orders submitted during weekends, public holidays, or periods when fulfillment operations are unavailable will generally begin processing on the next available business day.

Processing time is separate from carrier transit time. Selecting an expedited delivery service does not necessarily accelerate payment verification, eligibility review, researcher verification, or warehouse preparation.

3. Shipping Methods and Delivery Times

Green Labs Peps uses tracked delivery services for eligible shipments wherever tracking is supported.

Available carriers and delivery options may vary depending on the destination, package size, order requirements, customs considerations, and service availability.

Estimated delivery timeframes may be displayed during checkout or communicated as part of the order process. International and remote-location shipments may require additional transit time.

Delivery estimates are not guaranteed arrival dates unless a specific carrier-guaranteed service is expressly identified.

4. Free Express Delivery to Israel

Delivery services and charges for eligible international destinations outside Israel may vary based on the destination, order, carrier, and applicable delivery requirements.

Any shipping fees, taxes, duties, customs charges, or other applicable costs that are the customer's responsibility will be displayed or communicated where reasonably possible.

5. Shipping Confirmation and Tracking

After an order has been prepared for shipment, available tracking information may be sent to the email address provided during checkout.

Tracking information may also be available through the applicable customer-account or order-status area where supported.

Tracking information may require additional time to become active after a shipping label has been generated. A “label created” or similar status does not necessarily mean the carrier has already collected or scanned the shipment.

Carrier tracking platforms are operated by third parties. Green Labs Peps cannot control the timing, accuracy, or frequency of tracking updates after a shipment has been dispatched.

6. Packaging and Discretion

Green Labs Peps prepares orders using appropriate external packaging designed to protect research products during ordinary handling and transportation.

Discreet external packaging may be used where appropriate. Outer packaging may avoid unnecessary descriptions or prominent references to the specific research products contained within the shipment.

Shipping labels, product labels, customs information, carrier information, required documentation, and legally necessary declarations may still appear where applicable.

7. Product Handling During Transit

Packaging methods are selected to support product integrity during expected transportation conditions.

Unless specifically stated during checkout or separately confirmed in writing, standard or express shipping does not constitute a guaranteed refrigerated or continuously temperature-controlled cold chain.

Customers are responsible for monitoring available tracking, receiving shipments promptly, inspecting products following delivery, and storing products according to the applicable product information and research-storage requirements.

8. Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, current, and deliverable shipping address during checkout.

Green Labs Peps is not responsible for delays, returned shipments, failed deliveries, additional charges, or misdelivery caused by incorrect, incomplete, outdated, or improperly entered information supplied by the customer.

Address corrections should be requested as soon as possible by contacting: support@greenlabspeps.com

Please include your order number and the corrected shipping information.

Address changes cannot be guaranteed once an order has entered processing, packing, fulfillment, or shipment.

9. Carrier and Customs Delays

Once a shipment has been accepted by a carrier, transportation, sorting, scanning, routing, customs processing, and final delivery may be managed by third-party carriers and authorities.

Delivery may be affected by:

• Carrier transportation and sorting schedules;
• Customs or border-processing procedures;
• Severe weather or natural events;
• Public holidays and weekends;
• Seasonal shipping demand;
• Labour disruptions or carrier service interruptions;
• Remote or limited-service delivery locations;
• Incorrect or incomplete delivery information;
• Failed delivery attempts;
• Security, compliance, or regulatory processing;
• Other circumstances outside our direct control.

A carrier or customs delay does not automatically qualify an order for a refund, replacement, credit, or reshipment.

10. Lost Shipments

If tracking information shows no movement for an extended period or indicates that a shipment may have been lost during transit, contact Green Labs Peps at: support@greenlabspeps.com .

Please include your order number, tracking number, delivery address, and a clear explanation of the issue.

Green Labs Peps may need to open or support an investigation with the applicable carrier. Any replacement, reshipment, refund, credit, or alternative resolution may be considered after the tracking history, carrier information, delivery records, and surrounding circumstances have been reviewed.

11. Damaged Shipments

Customers should inspect packages promptly following delivery. If an order arrives visibly damaged, please contact Green Labs Peps as soon as reasonably possible at support@greenlabspeps.com .

Damage claims should include:

• Your order number;
• Your tracking number;
• A clear description of the issue;
• Photographs of the external shipping package;
• Photographs of the shipping label;
• Photographs of the internal packaging;
• Photographs clearly showing the damaged product.

Please retain the original packaging, shipping label, internal materials, and affected products while the claim is being reviewed.

12. Delivered but Not Received

Packages marked as delivered by the applicable carrier are generally considered delivered unless subsequent carrier information confirms that the delivery record was incorrect.

Customers should first check with household members, building reception, property management, mailrooms, parcel lockers, neighbours, secure delivery areas, and the applicable carrier.

Green Labs Peps is generally not responsible for packages lost, removed, misplaced, or stolen after confirmed delivery.

13. Returned or Refused Shipments

A shipment may be returned because of an incorrect or incomplete address, failed delivery attempts, recipient refusal, an unclaimed shipment, customs requirements, carrier restrictions, or another delivery issue.

Returned or refused shipments are not automatically eligible for a refund.

Additional shipping, handling, customs, or carrier charges may apply before an order can be reviewed for reshipment.

Due to the product-integrity and controlled-handling requirements associated with research-use-only products, Green Labs Peps may be unable to restock or reship certain returned products.

14. Shipping Restrictions

Green Labs Peps reserves the right to refuse, hold, modify, or cancel an order when shipment cannot reasonably, securely, operationally, or lawfully be completed.

Restrictions may result from:

• Destination or jurisdiction restrictions;
• The United States or UAE destination restriction;
• Carrier service limitations;
• Customs or import restrictions;
• Product availability;
• Payment-verification concerns;
• Fraud or security concerns;
• Incomplete customer information;
• Research-use or customer-eligibility concerns;
• Operational or fulfillment limitations.

15. Bulk, Business and Institutional Orders

Laboratories, academic institutions, biotechnology organizations, contract-research organizations, distributors, qualified businesses, and other eligible research customers seeking larger quantities or consolidated shipments may contact Green Labs Peps before ordering.

Volume requirements, shipping arrangements, documentation, invoicing options, fulfillment requirements, and other terms may be reviewed separately depending on the order and destination.

For bulk or institutional shipping inquiries, contact: support@greenlabspeps.com .

16. Research-Use-Only Products

Products offered through Green Labs Peps are supplied strictly for qualified laboratory research, analytical testing, scientific research, and other legitimate research applications.

Customers are responsible for ensuring that products may lawfully be purchased, received, possessed, stored, handled, and used for their intended research purpose within the customer's applicable jurisdiction.

17. Policy Updates

Green Labs Peps may revise this Shipping Policy from time to time to reflect changes in carrier services, delivery coverage, shipping costs, fulfillment procedures, customs requirements, product availability, compliance requirements, website operations, or general business practices.

The current version will be published on greenlabspeps.com with an updated revision date.

18. Contact Green Labs Peps

For shipping questions, tracking assistance, address corrections, delivery concerns, damaged-shipment reports, bulk-shipping inquiries, or questions regarding this Shipping Policy, contact Green Labs Peps using the information below.